Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for proven technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Centre Operations to the next level. The successful candidate will have current IT support and operations experience across a range of technologies. They will also have in-depth technical knowledge; experience managing people with varying skillsets, creating, tracking and controlling budgets, devising strategies, mentoring people at all levels, sponsoring projects and proposing technical solutions. This position requires a candidate with the proven IT technical ability to drive continuous improvement and the ability to keep pace with our rapid growth while motivating others to meet the challenges of an extremely deadline-driven environment. It is considered a mix of hands on and management.
• Prioritise and assign trouble tickets to data centre technicians and operators.
• Routinely review ticket queue for large events and address accordingly.
• Coordinate change management resources.
• Guide, train and educate data centre staff on the best practices related to all service owner issues.
• Manage and deliver mid-size projects.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Manage a diverse team of data centre technicians with varying skills.
• Provide weekly reports to the data centre cluster manager.
• Maintain the on-call schedule coordinating absence and vacations.
• Recruit and train data centre technicians to ensure appropriate staffing levels.
• Write and deliver performance reviews for staff.
• With reference to wider corporate standards, produce, review and maintain all DCO policies and procedures for each site.
• Write SOW for impacting or potentially impacting activities and liaise across all AZs to ensure availability of services during this work.
This role is predominantly in hours as part of an on-call rota, but will require some out of hours and weekend working, as well as ad-hoc attendance on site in the event of an incident.



About the team
About the team
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels