DESCRIPTION

Would you like to be part of an organization that is developing a pipeline of leaders in a growing, highly innovative, global business? Excited to drive continuous improvement through experimentation and Generative AI? Curious about Amazon’s Private Brands and eager to work with a diverse, global team? If so, the Amazon Private Brands Global Sourcing - Product Quality Team could be the perfect fit for you.

We are seeking a smart, driven, and collaborative Product Quality Manager to join our Hardlines Private Brands Product Quality team. In this role, you will lead product development and quality management for AmazonBasics categories, working closely with vendor partners and internal teams to raise the quality bar through proactive initiatives.

The ideal candidate has a strong technical background in new product development, deep knowledge of consumer hardlines quality standards and compliance, and experience applying AI technologies. You’ll help build GenAI solutions to scale quality processes and support our rapidly evolving business.

Key job responsibilities
• Ensure products continuously comply with Amazon’s quality, performance, reliability, as well as relevant safety and worldwide regulatory requirements
• Implement and apply Amazon.com quality systems throughout the product life cycle
• Work with stakeholders to define HPB product requirement document/specification in the planning stage of product development
• Work with suppliers, 3rd party test labs, and internal teams for quality and compliance testing.
• Proactively drive corrective action plans to lower down DPPM and raise the quality bar
• Monitor and rigorously adhere to all quality activities SLAs and ensure SLA adherence by vendors and 3rd party labs.
• Own DPPM (Defective Part Per Million) & CRR (Customer Review Rating) for responsible product categories, and proactively work with all stakeholders for resolving any quality complaints or issues
• Strive continuously to identify innovative ways to prevent quality issues leading to improved customer reviews and ratings
• Continuously analyze existing quality processes and systems and work with cross-functional teams for process improvements
• Drive scalable business solutions on product development and quality monitoring processes
• Maintain close collaboration with all internal and stakeholders, including those based in US and other worldwide Amazon offices, and provide visibility through appropriate reports
• Explore and implement Generative AI tools to improve quality operations and drive innovation.